Looking for a Head of User Research and Design for Citizens Advice

Citizens Advice are at the frontline of helping people to face the challenges presented by the coronavirus pandemic. Our digital services are seeing record-breaking demand, with 2.2 million visits to our online advice in the first week of the crisis alone — a 50% increase from this time a few weeks ago. Our dedicated staff and volunteers have been moving our face to face services to phone and online channels.

We’re recruiting some key roles to the team, one of which is a Head of Research and Design. It’s in my team and the details are all in this Medium post.

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