Screenshot 2021-01-21 at 15.02.20I’m Director of Customer Journey at Citizens Advice. I lead a brilliant team to deliver digital advice to our millions of users a year, and create a seamless customer experience across all our services.

I’m a non-executive director of Democracy Club and a trustee of National Ugly Mugs.

I was in the BIMA 100 for 2020 and Computer Weekly’s list of the top 200 UK women in tech. I’m an associate fellow of the Tony Blair Institute for Global Change and a member of City Hall’s Smart London board.

You can find me on Twitter and LinkedIn.

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