I’m Director of Customer Journey at Citizens Advice. I lead a brilliant team to deliver digital advice to our 25m users a year, and create a seamless customer experience across all our services.

I’m a member of BIMA Charities Council, a non-executive director of Democracy Club and a trustee of National Ugly Mugs.

I occasionally do training and mentoring on service transformation and leadership, for clients like Doteveryone and the Government Digital Service.

You can find me on Twitter and LinkedIn.

Rebecca Industries Limited is registered in England, company number 08692443. Registered address c/o Maslins, The Old Bakery, 90 Camden Road, Tunbridge Wells, Kent, TN1 2QP.