Autumn 2017 themes for Rebecca Industries are training and doing good.
There is a lot of demand for training, as organisations look to upskill their digital leadership and delivery staff. I think this is a recognition that bringing in expert practitioners isn’t enough to make digital transformation happen in complex organisations. I’ve written and run a digital leadership development workshop for Sopra Steria, in collaboration with Mighty Waters (best company name I’ve heard since Rebecca Industries). Ade Adewunmi and I have started to do our leadership training for heads of service design (and content design and research) on the semi-regular for GDS. We did the session at UX Cambridge too. Behind the scenes, I’m developing a couple of new training propositions with consultancies.
In doing good, I’ve been helping Dr. Sue Black and #Techmums with some project management for a Nominet-funded programme for young mums and an online course. I’m starting to work with #upfront to help women and people from under-represented groups speak at more conferences. And the Esmée Fairburn Foundation has commissioned Sarah Jackson and I to run our digital project management training for charities they fund.
I spoke at Ada’s List conference about being feminist at work. My session covered practical things we can all do to speak up for ourselves and others, and how we can influence the canon of tech. It was a brilliant day and you can read the summary here.
I wrote a couple of articles in August. They’re part of my ongoing efforts to demystify digital and leadership work.
I wrote an introduction to agile for people who work in charities (or anyone really), for Charity Comms.
I wrote about leadership skills for digital practitioners in the public sector (or anywhere really), for Think Digital. I’m running a tutorial on this topic at UX Cambridge later this week, with Ade Adewunmi.
Sarah Jackson of Kestrel Copy and I have developed a training day to help charities and non-profits do excellent digital project management. We ran a pilot of the course in June and we’re planning to run it again in Autumn.
The course covers how to
- carry out internal research and review your existing site
- set website objectives and choose the best performance metrics
- get to know your users, engage your staff, and keep your stakeholders happy
- choose the right agency, and know what red flags to look out for
- make the most of your budget and stay on schedule
- use Agile, user stories, wireframes, and develop your minimum viable product
- carry out a content audit and make a realistic content migration plan
- steer clear of launch day panic.
It was really rewarding to do something in a new sector, and fun to work in collaboration with Sarah. People said they found it useful and gave universally positive feedback. My favourite piece of feedback was
“Really enjoyed it and found it very useful. Met my goal of feeling confident about having to take on quite a bit of large digital projects in future.”
It’s nice to think that the day helped people feel more confident about their jobs, and as a result some charities will have better digital delivery in future.
In January I had a bit more of a rest. No work. It was brilliant.
In February I started working with a management consultancy to develop a digital proposition and business plan. This has been a really fun project, good to do something more commercial.
In March I ran a tutorial called “The essentials of leadership for service design” at Service Design in Government 2017, with Ade Adewunmi. We’ll write more about that anon. I also started working for the Department for Education to help them develop their digital capability.
In April I continued those two projects. I worked with a software company who wanted to get on GCloud to sell more services to government. And I worked on a training course for charities that will start in June (excited for that!).
I spent lots of time at the Department for Business, Energy and Industrial Strategy working on 3 programmes. Not all at once, thankfully. I’m not sure I can say too much about them here. I led a service design review of the Student Loans Company. As part of this, I did Wardley mapping for the first time. I was underwhelmed. I ran a discovery project to figure out how to get user-focused finance and HR services to 15,000 staff. I was overwhelmed. And when the portfolio team found itself without a manager, I stepped in to help oversee the department’s digital transformation programmes. Phew.
I wrapped up my 6 month contract at UKTI in the first week of February. Lord Maude left the week after.
I’m working part-time at the Department for Business, Innovation and Skills. I’m lucky to be part of a brilliant team led by Chief Digital Officer Emma Stace. I’m acting as a roving programme director. I’ve been leading 3 discovery projects – one about digital transformation of corporate services, one piece of service design and one piece of Wardley mapping.
I’ve been doing some speaking too. I took a delightful excursion into the world of live art to speak at The Pacitti Company with the amazing artist Gemma Marmalade. We talked about how punk and feminist principles inform the (very different) work we do. Or ‘our practice’, as they say in the art world. I did my talk about feminism, punk rock and public services at People Before Pixels. I loved this meet up and it’s going to become a regular date in my diary. I spoke about digital transformation at Think Cloud for Digital Government in London and took a trip up to Manchester to talk about local government digital and procurement at Think Cloud For Local Government.
To do all that stuff, I spend a lot of time looking at screens. To balance this out in my spare time, I’ve unsubscribed from Netflix and Amazon Prime. It’s made me so happy. I read books again! Next up is the new Nicola Barker novel, The Cauliflower. A new novel by my favourite writer, at the exact moment I’ve started reading again. It doesn’t get better than that.
I’ve been doing the final third of my contract at UK Trade and Investment. My team’s recent blog posts explain what we’ve been doing better than I can.
Services for staff – Finding People in UKTI
Source: UKTI Digital Trade Blog
We ended 2015 by briefing Lord Maude, Minister of State for Trade and Investment, on the digital service for exporters project. He said it was ‘exactly what [he] was looking for’. But more importantly, the users we’ve been testing with say the same.
In my last monthnote I mentioned I had a new project, working at UK Trade and Investment (UKTI). Things have been busy since then, hence the radio silence.
I’ve been setting up a team to work on a new service for UK businesses that want to export, which you can read about on the UKTI digital blog. I’ve been very fortunate to hire a talented and determined team who are doing excellent work in sometimes challenging circumstances. I’ve also been working with UKTI colleagues on our internal tools, and doing regular skills-sharing sessions how you can use agile outside digital teams. It makes me very happy when people in finance teams tell me they’re doing stand ups.
(Photo by @mskatiebenjamin)
I’ve been doing a bit of talking too. I spoke about doing digital transformation in departments to government officials from Australia, New Zealand and Canada at Hewlett Packard Enterprise’s Digital Government Symposium. I spoke to cool design types at UCD2015 about feminism, punk rock and public services. This was the first time I’ve talked about my work in a personal way. I loved it and other people seemed to like it too. Girls to the front!
In June, I was approached by a new client: UK Trade and Investment (UKTI). In July, I filled in lots of forms for them and waited. I’m not very good at waiting. In August, I started work there as Head of Digital Services. My role is to set up a digital delivery team. We’ll build excellent services for UK companies that want to export and brilliant tools for UKTI staff. Over the 6 months I’m at UKTI we’ll take the first services through discovery, alpha and, if we go fast enough, beta. I’ve learnt loads from existing members of the UKTI digital team, who’ve been doing really valuable research and discovery work. There’s a big opportunity to improve the UK government’s trade services and I’m very happy to be involved.
I wrote about what I learned from working at GDS, what I learned from working at departments, and why we should keep getting better at digital government. People seemed to like it.
I went to San Francisco. It was lovely. I saw some big trees.
I’ve had a quiet couple of months work-wise, so they are sharing a monthnote.
I just got back from Porto where I did some excellent wandering, eating, drinking and general hanging out. I was delighted to be in the presence of many beautiful buildings. Porto is full of gorgeous churches and dishy art deco. My two favourite kinds of building! I also went on a tram and a funicular, my two favourite forms of transport.
I finished working at the anonymous IT company after a year. I’m proud of what my colleagues and I achieved there. They now have a digital proposition for public and private sectors, a team and a go to market plan. I wish them the best of luck!
I’m doing my first Rebecca Industries event tomorrow (July, I know, but arranged in June). I’m MCing a breakfast event about digital health, at Digital Catapult in Kings Cross, London. The event is organised by TechTalkFest and Tech London Advocates. I’ve missed public speaking after not doing it for a few months, and am looking forward to this and hopefully many more events. They may have to drag me offstage.
Having less client work has given me more time to attend to my network. I’ve loved re-connecting with existing friends and meeting new people. I’ve also joined Exponential and am interested to try this more curated (sorry) way of getting to know new people in the industry.
Finally, I’ve been reading things and feeling inspired by them. I recommend them all! Ella wrote about simple things men in tech can do to make the industry less sexist. Ella recommended Lidia Yuknavitch’s The Chronology of Water, which is an absolutely exceptional memoir I cannot do justice to here. I devoured it in one sitting and will return to it many times. For your more theoretical needs, Wendy Brown’s Undoing the Demos is an argument that neoliberalism is hollowing out democracy, through an analysis of Foucault’s Birth of Biopolitics lectures. Sarah Sharma’s In the Meantime responds to the idea that technology is speeding up time by analysing the experiences of time by people in different jobs, and argues that people’s experience of time are shaped by their place in society. I’ll end my feminist nerd-out here.